Contact Us

Support channels

• Live chat: open the chat button inside the app for the fastest reply.
• WhatsApp: use the WhatsApp support button shown on the login and home pages.
• Email: written queries and document uploads for verification.

Contact numbers and the support email address shown in the app are the only official Winadda channels. We have not been given final published contact details for this site yet — send us the official WhatsApp number and support email you want displayed and we will publish them here.

What to include in your message

• Your Winadda UserID or registered phone number.
• The date and approximate time of the issue.
• The market, game or transaction reference involved.
• A screenshot if something looks wrong on screen.

Response times

Live chat and WhatsApp are usually answered within minutes. Verification reviews and payment investigations can take longer because they involve document checks and payment provider records; we will keep you updated while the review is open.

Complaints

If you are not satisfied with a first-line answer, ask for the case to be escalated. Keep your ticket reference so the senior team can pick up the same history.