Privacy Policy

Information we collect

• Account data: name, phone number, date of birth, UserID and password (stored only in encrypted form).
• Verification data: identity and address documents where required by our KYC checks.
• Transaction data: deposits, withdrawals, bonuses and bet history.
• Technical data: device type, browser, IP address, approximate location and session logs.
• Support data: chat transcripts and messages you send us.

How we use your data

• To create and secure your account and process bets and payments.
• To confirm you are 18 or over and legally allowed to play.
• To detect fraud, bonus abuse, duplicate accounts and money laundering.
• To provide customer support and resolve disputes.
• To send service messages, and marketing only where you have not opted out.

Sharing

We share data only with parties that help us run the service — payment providers, game studios, identity verification partners, hosting and analytics providers — and with authorities where the law requires it. We do not sell your personal data.

Cookies and similar technology

Cookies and local storage keep you logged in, remember your preferences and help us measure how the site is used. You can clear or block them in your browser, but essential cookies are required for login to work.

Storage and security

Data is transmitted over SSL/TLS and stored on access-controlled servers. Passwords are hashed. We keep account and transaction records for as long as your account is active and afterwards for the period required by financial and anti-money-laundering rules, then delete or anonymise them.

Your rights

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate details.
• Ask for deletion where we have no legal duty to keep the record.
• Withdraw marketing consent at any time.
• Request account closure or self-exclusion.

To exercise any right, contact support from your registered phone number or email.

Children

Winadda is strictly for adults aged 18 or over. If we find an account belongs to a minor we close it immediately and void any activity on it.

Changes

We may update this policy as the service or the law changes. The date at the bottom of the page shows the latest revision; continued use of Winadda means you accept the current version.